Shipping policy

Processing Time
All orders are processed within 1–3 business days. Once your order is processed and shipped, you will receive a confirmation email with your tracking information.

Shipping Time
Our standard delivery timeframe is 7–15 business days, depending on your location and local customs processing.
Please note that delivery times are estimates and may vary due to factors outside our control.

Shipping Fees
Shipping fees are calculated at checkout based on your location and the weight of your order.

Order Tracking
Once your order has been shipped, you will receive a tracking number. Please allow up to 48 hours for tracking information to update.

Incorrect Address
Customers are responsible for entering the correct shipping details. We are not liable for orders delivered to an incorrect address provided by the customer. If you realize an error, please contact us immediately changes can only be made before the order is processed.

Customs & Duties
International customers are responsible for any customs, duties, or taxes charged by their country. These fees are not included in our shipping charges and may delay delivery.

Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other unforeseen circumstances. Once your order has been handed over to the courier, the delivery timeline is beyond our control.

Lost or Stolen Packages
If your package is marked as delivered but you did not receive it, please contact the carrier first. After that, reach out to us and we will assist you to the best of our ability.

Contact Us
For any questions or help with your order, you can reach us at pepitomobilee@gmail.com